1. How do I place an order?
- Browse and select your desired products.
- Add items to the cart.
- Proceed to checkout, enter your shipping and payment details.
- Confirm your order and await a confirmation email.
2. Can I change my order after it is placed?
- Orders cannot be modified once placed. Please review carefully before confirming.
3. Is it safe to order online?
- Yes, Ramevi uses industry-standard encryption to secure your personal and payment information.
4. When will my order ship?
- Orders typically ship within 1-2 business days.
5. How long does shipping take?
- Shipping usually takes 4-7 business days after dispatch.
6. What is the shipping fee?
- A flat shipping fee of $6.75 applies to all US orders.
7. What is your return policy?
- We offer a 25-day return policy for products in original condition and packaging.
8. Are there return exceptions?
- Custom items, final sale items, and items damaged due to regular use are not eligible for return.
9. What if my product arrives damaged or defective?
- Contact us immediately at [email protected] for assistance with returns or exchanges.
10. Do your products include a warranty?
- Yes, we provide a one-year warranty covering manufacturing defects.
11. How do I cancel my order?
- Contact us promptly at [email protected]. Once shipped, orders cannot be canceled but can be returned.
12. What forms of payment are accepted?
- We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover Card, and PayPal.
For further questions, please contact [email protected].