How to Cancel an Order To cancel your order, please contact our customer support immediately at [email protected].
Cancellation Before Shipment
- If your order has not been shipped yet, we will cancel it promptly and issue a full refund to your original payment method.
Cancellation After Shipment
- Once your order has been shipped, we are unable to cancel it. However, you can initiate a return once you receive the product.
Order Processing and Delivery Time
- Orders typically ship within 1-2 business days after being placed.
- Delivery usually takes between 4-7 business days.
- If cancellation is requested after shipping, please follow our return policy instructions.
Return Shipping Costs
- Ramevi will cover return shipping costs if the item is defective or incorrect.
- Customers are responsible for return shipping costs for returns due to personal reasons or preferences.
Exceptions
- Custom or personalized items are not eligible for cancellation once production has started.
- Orders placed with expedited shipping may have limited cancellation windows due to rapid processing.
Contact Information For further assistance, reach out to us at [email protected].