Welcome to Ramevi’s Frequently Asked Questions (FAQs). Here you’ll find quick answers about orders, shipping, returns, payments, and more.
1. Orders
Q: How can I place an order?
A: Simply add items to your cart, go to checkout, and complete your payment securely.
Q: Can I cancel or change my order?
A: Orders can be canceled before they are shipped. Once shipped, cancellations are no longer possible. Please see our Cancellation Policy for details.
2. Shipping
Q: Where do you ship?
A: We currently ship within the United States.
Q: How long does delivery take?
A: Orders are usually delivered in 4–7 business days after processing. See our Shipping Policy for full details.
Q: Do you provide tracking?
A: Yes. Once your order ships, you’ll receive an email with a tracking number.
3. Returns & Refunds
Q: What is your return policy?
A: You may return items within 30 days of receiving your order, provided they are unused and in original condition. See our Return & Refund Policy.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–10 business days.
4. Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal. See our Payment Methods page.
Q: Is my payment information secure?
A: Yes. All transactions use SSL encryption and are processed through secure third-party gateways.
5. Account & Privacy
Q: Do I need an account to place an order?
A: You can checkout as a guest, but creating an account helps track orders and saves details for future purchases.
Q: How do you protect my personal information?
A: We never sell or rent your data. See our Privacy Policy for more details.
6. Contact Us
If your question isn’t listed here, please reach out:
- Email: [email protected]
- Phone: (+1) 239-359-0089
- Working Hours: 9 AM – 6 PM (Monday – Saturday, EST)
- Address: 10207 Fountain Cir, Manassas, VA 20110, United States