At Ramevi, your satisfaction comes first. If you are not fully happy with your order, you may request a return or refund under the conditions below.
Website: https://ramevi.com
Available to customers in the United States.
1. Return Eligibility
- You may request a return within 30 days of receiving your order.
- Items must be:
- Unused, unworn, and in original condition.
- Returned in original packaging with all tags, labels, and accessories included.
- Returns not meeting these conditions may be refused.
2. Non-Returnable Items
The following cannot be returned:
- Final Sale items.
- Personalized or custom products.
- Gift cards or promotional items.
- Items showing signs of use, wear, or damage not caused during shipping.
3. Return Process
To start a return:
- Contact us at [email protected] with your order number and reason.
- We will provide return instructions and the return address.
- Ship items back using a trackable service.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Damaged or Incorrect Items
- If you receive a defective, damaged, or wrong product, notify us within 30 days.
- We may request photos for verification.
- You will receive a replacement or a full refund at no extra cost.
5. Refunds
- Once we receive and inspect your return, we will email you with the result.
- If approved, refunds will be issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable, unless the issue was caused by Ramevi.
6. Late or Missing Refunds
If you have not received your refund:
- First, check your bank account or credit card statement.
- Then contact your bank or card issuer, as processing times vary.
- If the issue continues, email us at [email protected].
7. Exchanges
We do not offer direct exchanges. If you want a different item, please return the original product and place a new order.
8. Contact Information
For questions about returns or refunds, contact us:
- Email: [email protected]
- Phone: (+1) 239-359-0089
- Hours: 9 AM – 6 PM (Monday – Saturday, EST)
- Address: 10207 Fountain Cir, Manassas, VA 20110, United States